Returns/Exchange

The Weaves (www.theweaves.in) endeavors to ensure that every transaction at our website is seamless. We take great care in delivering our products and adhere to the highest quality standards. All our Products are strictly Dry Clean/Steam Press Only.

We do not accept any Returns except for Damaged/Defective/Wrong Products

Damaged/Defective/Wrong Supply of Goods
The customer is advised to check the ordered products and quantity in the invoice, before accepting the package from the logistics service provider/courier.

In case of any discrepancy found, or damage to the packet is noticed, please leave a suitable remark on receipt to the logistics service provider/courier. Please do not accept delivery of any item whose outer packaging is damaged or tampered with in any manner. Please contact us immediately if you open the packaging and discover that the item is damaged by email at admin@theweaves.in and whatsapp at +91 9306605059.

In case the product is with a manufacturing defect or a wrong product has been received, kindly contact us on admin@theweaves.in on the same day of receiving the products. Your email should contain comprehensive details along with images of the defects/complaints of the product delivered to you.

Your purchase is eligible for return or exchange only if it meets the following conditions:

• An incorrect product has been delivered to you i.e. the product does not match the item in the order confirmation email.
• If the product you receive has a genuine quality/manufacturing defect.

Refund: Refund will only be processed after the product reaches our warehouse. It might take 10-12 days for the amount to return to origin source account. Return Courier charges are to be Borne by the Customer. Also any Product damages happening during the Return Transit will not be qualified for the Refund/Exchange.

Products damaged while/after being used do not qualify for a refund or replacement.

In case we are unable to replace the eligible damaged/defective product, we will refund back the order amount to you.

Exchange: Exchange requests are accepted if raised within 24 hours of receipt of product. Any request later than that for exchange or return will not be accepted. After the product has reached back to us then only the new product shall be dispatched for the exchange.

If your purchase meets our return criteria stated above, please contact our care team within 24 hours of delivery with the following information:

- Order number
- Delivery address
- Specify the reason for return and in case of a defective or incorrect product, please send us an image of the item

Our Quality Check team will verify the manufacturing defects, after that our customer service team will email or contact you for the necessary action.

The product must be received within 4-5 days from the date of advice by the Customer Service Department. Please ensure that the product you return is unused, unworn and along with original invoice, and in the same condition as you received it, in its original packaging & with original tags, for a refund or an exchange.

The inconsistencies in handloom products

Sometimes, you may look at a saree and wonder at the odd raised thread, or a pattern that ends abruptly, or maybe the seemingly 'loose' threads that seem to be attaching with the body.

However, these imperfections and little inconsistencies are the hallmarks of a handloom/handmade product.

WHY DO HANDLOOM PRODUCTS HAVE THESE INCONSISTENCIES?
Handlooms, as the name suggests, are looms that are operated manually. That is, the warp and weft threads of the saree are repeatedly tapped and pulled by the weaver themselves to create the design and patterns.

Thus, when you see holes on the selvage of the saree, it is because that is where the saree was latched tightly on to the loom so that the weavers can go about weaving designs and patterns on it.

There are no specific methods to categorize if a weaving inconsistency is a defect or not. However, by and large, the below points come under weaving inconsistencies of a handloom saree and are NOT considered defects:

* The small knots or bumps in threads you often see occur when broken threads are pieced together. This is not considered a defect.

* The uneven threads are a part of Manual weaving of the Saree & operation of the loom so they are not considered defects.

* Slubs - residual threads bundled together in tiny knots.

* Minute gaps may form making it appear to be a loose weaving at some places are not considered as defects as that happens during a normal Handloom weaving process.

Incorrect / Incomplete Shipping address
We are unable to offer refunds if we’ve been given an incorrect or incomplete shipping address, or if there are three failed delivery attempts by our shipping agency and/or the package is refused by the recipient.

Colors
We have made every effort to display the colors of our products that appear on this microsite as accurately as possible. However, as computer monitors, tablets and mobile devices vary, we cannot guarantee that your monitor's display of a color will be completely accurate.

Cancellation Policy
Please be aware once an order is placed, it cannot be cancelled.  

LIST OF NON-RETURNABLE OR NON-EXCHANGEABLE PRODUCTS

• All orders placed are non-refundable and non-exchangeable 
• Custom made and Made to order products
• Altered products as per the specifications/measurements provided by you
• Products that are purchased in any sale/promotion

FINAL DECISION for any Return/Exchange/Order Cancellation is strictly reserved by the Management.